Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. You will be notified during the hiring process which checks are required by the position. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. * Demonstrate a high level of confidentiality and professionalism Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Acknowledging and resolving customer complaints. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Benefits start on your first day of employment, Programs & activities that give back to our. Location Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Alight Easy 1-Click Apply. Explore open roles at Alight. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others View similar Customer Service / Guest Services jobs below. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. DISCLAIMER: Our story starts with a simple universal truth: Every business is a people business. We strive for Excellence Every Day by collaborating with our clients and colleagues. Accurately documenting all conversations and actions taken on each interaction. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Our Promise Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Our people are our greatest assets at Alight Solutions because People Matter! Alight believes diversity should be visible, valued, and sustained throughout the organization. * Be kind and compassionate Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Customer Care Representative Greater Toronto Area, Canada. Find contacts: direct phone number, email address, work experience. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. It is a very convenient Job I have ever worked. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Our commitment to Diversity and Inclusion. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Alight Solutions is committed to a diverse workforce and is an affirmative action employer. The estimated base pay is $36,558 per year. There is no travel required for this position. We combine data-driven . Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Please enter a Name and Password so you can update your Job Alerts in the future. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. We strive for Excellence Every Day by collaborating with our clients and colleagues. Cons Because transformation takes a workforce. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. It's why we're so driven to connect passion with purpose. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Lensa, Inc. - Lensa is a job search engine. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Find out if you meet the requirements! Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. You will be notified during the hiring process which checks are required by the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) We are Alight Solutions. Alight Easy 1-Click Apply. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Check out our open opportunities below. We are brave in spirit, act decisively, learn quickly and get it done. 26 Alight Customer Care Representative jobs available on Indeed.com. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Our people are our greatest assets at Alight Solutions because People Matter! Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Alight also offers a comprehensive benefits package. Alight Solutions Find the best jobs in the US, apply in 1 click and get a job today! * Call Center and Hospitality experience preferred. Health insurance is either BCBSIL or Kaiser depending on where you are located. Travel West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming Join our team. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Work-Life Balance 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. then the employee has changed 1 company and 1 job. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Get the latest news and information. Take the first step today by joining our talent community. Reporting Relationships Learn more at . * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. This may include assisting the caller in navigating the system as well. View Job description, benefits and responsibilities. Our story. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. This is a 6 months project and we offer Full Time Shifts (Rotating). * Create and update employee files in database, as authorized. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Full Job Description. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. READ MORE Important information: I was responsible for keeping up to date with daily schedules and routines and managed all of . Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Tasks to include in a Customer Care job description . You have already created a job alert with same filters. Interested in Workday positions? Our story starts with a simple universal truth: Every business is a people business. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Learn how this feature works. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Health, Dental, Vision, Life Insurance and more. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Insurance Health insurance Please note that all salary figures . We strive for Excellence Every Day by collaborating with our clients and colleagues. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. People can always trust us to say what we mean and depend on us to do what we say. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Get hired today! We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. We are forthright and genuine when we speak. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. We promote healthy lifestyles and flexible work arrangements for our employees. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Alight - 3.1 San Juan, PR. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. A 401k plan that includes a corporate match. You are At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. You will be notified during the hiring process which checks are required by the position. To deliver on this purpose, we do things differently. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Only applicants from locations above will be considered. View this and more full-time & part-time jobs in Miami, FL on Snagajob. 88 followers . Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . This training will take place during the first 5-weeks of your employment, and the hours are full time. Location: San Juan, Puerto Rico. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. 2023 Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). We are not an agent or representative of any employer. Find out if you meet the requirements! You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Find out if you meet the requirements! Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Alight is committed to a diverse workforce and is an affirmative action employer. Customer Care Representative Tasks. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Apply online instantly. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Be Real with Alight and help us re-imagine how people and organizations thrive. See office directory Our story starts with a simple universal truth: Every business is a people business. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Posting id: 823465203. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. This job is no longer accepting applications. https://www.consumer.ftc.gov/articles/0243-job-scams. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.